Suncorp is the latest Insurance provider to leverage digital technologies to improve claims experience amid the pandemic. In the COVID-disrupted world of social distancing, the virtual claims assessment technology is enabling Suncorp to remotely and virtually inspect property and contents damage.
This could help progress claims faster and improve customer experience, noted Suncorp.
Suncorp executive Cath Stewart said the technology was first introduced during the pandemic as a result of social restrictions limiting teams from visiting customers’ homes and crossing borders.
“When COVID-19 first became a reality in Australia, many customers were still recovering from devastating bushfires and hailstorms,” Ms Stewart said.
“The virtual assessment technology allowed us to progress claims and support customers while abiding by social restrictions and lockdown measures.”
The latest technology from Suncorp allows assessors, based anywhere across the country, to connect with customers via their smartphone or digital device to assess the damage of their claim.
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Back in July of this year, Suncorp launched a new digital solution to assist customers with vehicle repairs and improve customer experience. The leading insurer launched image capturing digital feature to assist with vehicle repairs.
Other digital solutions provided by Suncorp aimed at improving customer claims experience include:
- Improved Web-Chat capabilities
- Extension of online claims functionality
- Offering virtual claims assessment for commercial and consumer properties
Leading enterprises have deployed new technologies and tried innovative digital ideas to enable business in the remote operating world.
North American retailer Lowe’s launched a new Augmented Reality video service helping tradesmen with virtual visits. The technology solution is powered by Streem, accessed via a mobile browser.
Etsy, the leading online marketplace for vintage and handmade goods, introduced augmented reality to help its customers visualise Wall Art, Paintings or Prints. The new AR feature helps users visualize how wall art would fit in different areas of their space before making a purchase decision.
