Suncorp introduces Customer Vehicle Image Capture (CVIC) – a new digital solution to assist with vehicle repairs and improve customer experience. The digital feature gives customers the option to upload images of their damaged vehicle expediting claims process.
Anna Cartwright, Head of Motor Claims, Suncorp Group said: “We’re incredibly excited about the initiative and hope to continue exceeding our customer’s expectations through an improved repair experience into the future.”
“Suncorp has recently fast-tracked a number of digital solutions to ensure insurance claims continue to be resolved quickly, and CVIC is just the latest,” Ms Cartwright said.
Other digital solutions provided by Suncorp aimed at improving customer claims experience include:
- Improved Web-Chat capabilities
- Extension of online claims functionality
- Offering virtual claims assessment for commercial and consumer properties.
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The Digital Imperative
Suncorp’s latest digital solution comes as enterprises race to improve their digital offerings.
Leading Melbourne based bank NAB announced a range of digital features including Whatsapp and iMessage support, VoiceID biometrics, Online Cheque deposit feature among others.
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Backbase’s latest report on Digital Banking forecast “Three in five likely to use digital banking offered by neobanks and challenger banks by 2025“. Ovum’s latest report on financial services notes the market shift towards AI, cloud and secure banking.
In the world of financial services disrupted by Fintech and Big Tech, established players have been adding new features aimed at customer retention and improving digital appeal.
Suncorp’s latest technology feature is a reminder of the digital imperatives for the established players.
Other Innovators
Facebook is bringing together its Workplace, Oculus and Portal aiming to be the remote work platform of the future. The social media giant revealed Oculus (its VR headset) and Portal, its video screen device will be part of the future-ready collaborative platform of work.
Facebook Virtual Reality (VR) tools deployed by enterprises for collaborative work include:
- Sales folks at Nestle Purina using VR to visualize retail displays and gather sales teams while reducing travel.
- Johnson & Johnson Institute is training surgeons with Oculus and helping improve patient outcomes.
- Employees at Hilton are using interactive simulations to gain a deeper understanding of the complexities of hotel operations.
Also Read: Augmented Reality: IDC identifies Four Leading Enterprise Platforms
North American retailer Lowe’s offered a new AR feature to help tradespersons manage jobs, doing virtual home visits and inspections. The technology solution is powered by Streem, accessed via a mobile browser.
Etsy, the leading online marketplace for vintage and handmade goods, introduced augmented reality to help its customers visualise Wall Art, Paintings or Prints. The new AR feature helps users visualize how wall art would fit in different areas of their space before making a purchase decision.
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