Data is the new oil, goes the saying. What does it take to benefit from the vast amounts of data a large bank like National Australia Bank generates? NAB has 9 million customers and over 90 per cent of transaction value is now processed through digital channels.
NAB launched the NAB Data & Analytics Guilds last year, equipping its internal team to be at the forefront of digital innovation.
NAB’s Data & Analytics Guilds build on the previous avatar called Analytics Community which, according to the online post by Celeste, laid the foundation for the Guilds of today.
The Guilds are equivalent of perhaps a Centre of Excellence established by major IT Service providers.
These Guilds will build on the success of the NAB Cloud Guild which we launched in April 2018 and has now trained more than 4500 people from across NAB
Analytics Guild
Empowering its community of more than 2,000 analytics professionals to learn, collaborate, and grow, the Data and Analytics Guild was formed in June 2019.
Data Guild will focus on educating our workforce around the importance of good data governance, data quality and ethics. Analytics Guild will focus on upskilling our employees on technical skills and tools.
The purpose of the Analytics Guild is to expand knowledge and capability in data science and analytics at NAB, much like a community of practice. The Analytics Guild achieves this through the delivery of events, training, and industry partnerships.
We want to create opportunities for our people to learn new skills and grow their career and we also want to attract top talent from the industry to NAB
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Human-Centred Design
Over 130 teams across the business are represented in the Analytics Guild, and this means that our offerings need to be tailored to support the many analytics tools and capabilities required to run a bank, said Celeste.
“This is where Human Centred Design (HCD) comes into play.
Human-centred design (HCD) is a way of unpacking and understanding complex problems in order to create and improve upon the design of systems, products and services”.
HCD is an ideal approach to identify and solve for ambiguity, clarify ‘fuzzy’ information, and expose tacit data
NAB stated the community has now exceeded 2,000 members, but the main focus is to get many more of our 34,000 staff onboard at NAB.
The future of work is here, data science is the “sexy” job of the future, and NAB Data and Analytics team wants its team to become more educated in the data and analytics space.
“Data is central to our decision-making: ANZ”
In a recent blog post on ANZ’s website, Group Executive of Data and Automation Emma Gray explained what “data is the new oil” means to ANZ group.
She said ANZ’s data quality and governance principles have put data at the centre of decision-making at the bank. Mrs Gray, who was until recently Chief Data Officer, asked not to view data projects through a technology lens.
Praising Open banking, the ANZ Group Executive said investments in data quality drive faster decision making, reporting and automation.
