ANZ CEO Mr Shayne Elliott today announced the appointment of Emma Gray in a newly created role as Group Executive, Data and Automation.
In her expanded role, Mrs Gray will continue to lead the transformation of the strategic use of data, as well as creating new customer insights and driving automation to ultimately improve customer experience.
Currently, Chief Data Officer, Emma Gray has led ANZ’s data strategy, created a strategic partnership with local start-up Data Republic to speed up innovation and get more out of the data ANZ Bank already had.
Prior to joining ANZ in 2016, Mrs Gray spent three years at Woolworths where she most recently served as Chief Loyalty and Data Officer. Before that she was a partner at Bain & Company, having worked across the United States, Europe and Australia for 15 years.
Commenting on the appointment, ANZ Chief Executive Officer Shayne Elliott said: “The effective use of data, insights and automation will be a key in preparing the bank for the future, particularly as we respond to the challenges presented by COVID-19.
“Emma is an experienced international executive with significant experience in data and customer insights and the creation of this new group executive role recognises the critical role of data, insights and automation has in the continued digital transformation of ANZ,” Mr Elliott said.
The appointment is effective 1 May 2020 and reports to Maile Carnegie, Group Executive Digital and Australia Transformation.
Half Year Results – Technology investments increased despite a 51% drop in profit
ANZ reported a 51% drop in statutory profit for the first half of 2020 to A$1.55 billion. The big bank revealed the profit decline was primarily due to credit impairment charges of AU$1.67 billion.
Confident the group is better positioned to navigate the COVID-19 pandemic effects, the CEO Mr Shayne Elliott remains committed to his $8bn cost base ambitions.
Even as the profit has declined, ANZ Bank continues investment in technology infrastructure by about A$75 million, and AU$155 million on digital, data, and payments. ANZ also revealed it’s analysing client behaviour and investing in digital initiatives for future opportunities.
