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Westpac appoints Scott Collary to lead Technology and Operations
Westpac recruits North American banking talent to lead group technology operations and digital initiatives.
Don’t Just Meet, Anticipate Customer Needs: Forrester Review of Australian Banking Mobile Apps
Analyst firm Forrester reviews leading Australian mobile banking apps, ranks CBA at the top
COVID-19 is widening the gap between leading and lagging industries
COVID-19 is accelerating the growth of best performing industries driven by strategy and digital transformation.
Forrester names CBA the leader among mobile banking apps in Australia
Forrester rates CBA as the overall digital experience leader among mobile banking apps in Australia
The 3 trends shaping the future of digital banking
With COVID accelerating the need for new technologies, the banking industry is undergoing a tectonic shift to the digital business model
NAB and Microsoft sign five-year multi-cloud partnership to boost resilience, speed and innovation
National Australia Bank and Microsoft announced a five-year multi-cloud partnership as part NAB's digital transformation
Telstra Customer Service: Transforming with AI
Transforming from a predominantly voice contact centre to one leveraging AI for customer service, Telstra has come a long way in its simplification roadmap. Starting with infusing AI into a customer-facing chatbot, the leading telecommunications provider has since expanded to multiple internal and external use cases, stated IBM on its official blog
Millennials turned away from credit cards, whereas Gen Z isn’t even signing up
Millennials turned away from credit cards, Gen Z are equally unlikely to use credit orientated products, Afterpay report concludes
Melbourne startup ecosystem valued at US$4.8 Billion, exceeds growth expectations
Melbourne’s startup ecosystem value has grown by over US$2 billion in just the past 12-months to US$4.8 billion. With early-stage funding of USD 363 million, the startup ecosystem is valued at AUD 7 billion.
Suncorp debuts image capturing digital feature to assist with vehicle repairs
Suncorp launches a new digital solution to assist customers with vehicle repairs and improve customer experience.













