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Westpac

Westpac appoints Scott Collary to lead Technology and Operations

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Westpac recruits North American banking talent to lead group technology operations and digital initiatives.
Data Reliability

Don’t Just Meet, Anticipate Customer Needs: Forrester Review of Australian Banking Mobile Apps

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Analyst firm Forrester reviews leading Australian mobile banking apps, ranks CBA at the top

COVID-19 is widening the gap between leading and lagging industries

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COVID-19 is accelerating the growth of best performing industries driven by strategy and digital transformation.
commonwealth bank digital

Forrester names CBA the leader among mobile banking apps in Australia

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Forrester rates CBA as the overall digital experience leader among mobile banking apps in Australia

The 3 trends shaping the future of digital banking

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With COVID accelerating the need for new technologies, the banking industry is undergoing a tectonic shift to the digital business model
Patrick Wright NAB

NAB and Microsoft sign five-year multi-cloud partnership to boost resilience, speed and innovation

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National Australia Bank and Microsoft announced a five-year multi-cloud partnership as part NAB's digital transformation

Telstra Customer Service: Transforming with AI

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Transforming from a predominantly voice contact centre to one leveraging AI for customer service, Telstra has come a long way in its simplification roadmap. Starting with infusing AI into a customer-facing chatbot, the leading telecommunications provider has since expanded to multiple internal and external use cases, stated IBM on its official blog
Data Reliability

Millennials turned away from credit cards, whereas Gen Z isn’t even signing up

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Millennials turned away from credit cards, Gen Z are equally unlikely to use credit orientated products, Afterpay report concludes
Gartner Digital Disruption

Melbourne startup ecosystem valued at US$4.8 Billion, exceeds growth expectations

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Melbourne’s startup ecosystem value has grown by over US$2 billion in just the past 12-months to US$4.8 billion. With early-stage funding of USD 363 million, the startup ecosystem is valued at AUD 7 billion.
Suncorp Digital

Suncorp debuts image capturing digital feature to assist with vehicle repairs

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Suncorp launches a new digital solution to assist customers with vehicle repairs and improve customer experience.

Popular

The Key Drivers Behind Rising AI Investment in Australia

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Customer Satisfaction, Productivity, Accuracy are some of the key drivers behind rising Investment in AI in Australia.